3.1. Terms that are set for e-ticket purchase (or regular tickets for special programs via certificate) regulate interaction between Seller and Customer by booking online through Theatre website and come into effect after Customer registered personal account.
3.2 Personal account log-in can be done on official website of the Bolshoi Theatre under Your Visit section ( In the process of registration (it is important to follow the steps) user indicates surname, first name, e-mail and phone number. Login and password are required to enter personal account. E-mail address can be used as login; password is generated by ticket system automatically, and is forwarded to user’s e-mail indicated after successful registration (password can be subsequently changed by user). To recover lost password user can click ‘Forgot Password’ button or send direct request from his/her registered e-mail to the Theatre to in a free form.

3.3 Upon registration, User presses corresponding button and agrees to follow Theatre terms for ticket sale and conditions for visiting Theatre; chooses option to receive newsletters, notifications, agrees to data protection policy ( according to clause 3.2 of the current Terms) in order to book tickets online. Customer consents to the processing of personal data for the purpose of given above including (without limitation) collection, optimization, accumulation, storage, clarification (update or change), usage, distribution (including to the third parties), data sanitization, blocking, annihilation – in accordance with Federal Law of Russian Federation dated 27 July 2006 № 152 – FZ On Personal Data. User takes full responsibility for all actions carried by his/her name on the website, and is obliged to immediately notify Theatre about unauthorised access from his/her page.

3.4 Theatre automatic system offers User to choose performance from the list with available tickets specific date and time via personal account (in this case ‘Buy Ticket’ button is highlighted opposite the performance name). Chosen seats are displayed in a Shopping Basket. If personalized tickets are getting purchased through certificate, system offers to indicate details to identify guest on the ticket.

3.5 Upon booking completion it is required to press Payment by Credit Card. System will transfer user to autorotation page; it will be offered to fill in the bank details. Next, it is required to go back to the Theatre website by pressing Return to the Site button. System will notify about authorization result.

3.6 In case of successful authorization followed by e-ticket payment (ticket certificate), confirmation will be displayed on user personal account page. E-ticket will not be forwarded to User’s email for safety reasons.

3.7 Online payment is processed through autorotation server via payment system such as VISA International, MasterCard World Wide. User will be directed to a payment getaway to enter bank details. Connection to the payment getaway and data transfer is carried out in a secure mode using SSL encryption protocol.

3.8 In case if servicing bank supports technology of secured internet-payment such as Verified by Visa or MasterCard, SecureCode, special password may be required. More information on how to acquire this password should be clarified with servicing bank issuer.

3.9 9 Website supports 256 bit encryption. Privacy of personal data information is guaranteed by the bank. Provided information will not be transferred to the third party unless it is the cases governed by The Law of Russian Federation. Payment transactions are strictly carried in accordance with requirements of payment systems Visa Int. and MasterCard Europe Sprl.

3.10 Below are the terms of the use of e-ticket
3.10.1 E-ticket needs to be printed by Customer on A4 plain paper 
3.10.2 E-ticket is valid for one person, does not require to be exchanged to a regular ticket and gives Guest one-time access to the event via auto control system during indicated on the ticket date and time.
3.11 Certificate for personalized tickets, purchased via the Bolshoi Theatre website should be exchanged to a regular ticket at Theatre box office prior to the start of the event. Customer (strictly bank card holder) should approach Theatre box office located in administrative building in person (at any day during working hours, but no later than 1 hour prior to the event), by presenting printed certificate on A4 plain paper, proof of identification, bank card that was used at the time of purchase, also ID (can be a copy) of the stated in certificate Guest (birth certificate if Guest is underage).

3.12 Please refer to the information below if you purchase e-ticket (or regular ticket via certificate) through Theatre website
3.12.1 In case if tickets sale is not announced yet, there will be Soon on Sale sign opposite the name of performance. Sold Out means tickets are sold out already, or will not be available for sale at all. Empty field opposite performance name means there is no tickets sale available.
3.12.2 Performances with specific terms of implementation or special programs are marked with specific description on the button (Details, Buy Tickets with Certificate etc.).
3.12.3 Unpaid tickets will be saved in shopping basket no more than for 20 minutes. It will be automatically voided after.
3.12.4 One order can contain no more than 2 (two) tickets. Additional order can be created if needed. System will not allow creating new order if there is pending order in the shopping basket.
3.12.5 If two users simultaneously are in process of purchasing same ticket, order is completed by the one who was first to select seats and proceed with the payment. Unpaid order is automatically voided.
3.12.6 It is required to fill in details that will identify Guest upon ticket collection when purchasing certificate for personalized ticket. There details can not be changed upon ticket collection at the Theatre box office.

3.13 Theatre rights and responsibilities
3.13.1 Theatre ensures to use information received from User only for the purpose of website proper functioning and carrying out obligations to the Customer.
3.13.2 Theatre has the right for unilateral decision to limit User’s access in case if the latter fails to comply with existing Terms.
3.13.3 Theatre has the right to discontinue website work without prior notice to User and is not responsible for temporary or permanent deactivation due to reasons that are beyond of Theatre control.
3.13.4 Theatre does not take responsibility for the direct or indirect loss and damage occurred due to use or failure of website use or unauthorized access.
3.13.5 Theatre liability to the Customer is restricted by the cost of purchased tickets; disputes between Theatre and Customer should be resolved through negotiations. Failure to resolve disputes will be subject to the exclusive jurisdiction of the courts of Russian Federation.