1.1 Current terms & conditions for the sale, refund and exchange of personalized theatre tickets (further referred as Terms) are governed by and construed in accordance with Russian Federation Law that regulates federal state budget institutions of culture, and complied with Russian Federation Law dated 9 October 1992 №3612-1 Fundamental Principles of Russian Federation Legislation on Culture and other statutory law with the aim to improve customer service. 
1.2 These Terms include general policy on theatre ticket sale and regulate relations between Theatre and the Customer. Theatre reserves the right to make changes to current Terms at any period of time without prior notice to Customer. Edition of the Terms, approved by Decree of Theatre management office, is published online on the Theatre official website and available at the ticket offices, (Current Edition) is treated as foreground in comparison to the previous editions. In the event of dispute between Customer and Theatre, latest edition that was available at the period of when the ticket was purchased is applied, with a condition that Customer will be able to point out which edition was available at the moment. Otherwise, Current Edition will be applied.

1.3 Theatre Ticket (Ticket) is an agreement for a service provided in the fields of culture; by purchasing it, Customer is deemed to accept Terms and to take responsibility to comply with general policy of ticket sale/purchase and conditions set by attending the event. Meanwhile, Theatre is obliged to provide the service in the form of showing performance on the date and time stated on the ticket regardless what means were used to produce it according to clause 1.4 of the Terms.

1.4 Ticket is generated by the theatre automatic informational system (TAIS) in accordance with terms presented to ticket information governed by the Ministry of Culture of Russian Federation. Ticket, when purchased at the ticket office, is printed on the strict accountability form by cashier; Ticket that was booked online, should be printed by Customer on A4 plain paper. In case if personalized ticket was booked online via Theatre website, Customer (bank card holder) should print out certificate for personalized ticket in person and present it to the Theatre ticket office as proof of evidence for the further printing of the ticket by cashier on strict accountability form.

1.5 In case if the ticket is lost, stolen, destroyed or damaged, duplicates cannot be issued and refund cannot be made.

1.6 By purchasing the ticket, Customer agreed to have his personal data collected, used, stored and disclosed that are required to purchase personalized ticket.

1.7 Tickets sale is conducted at Theatre ticket box office and through Theatre official website.

1.8 Ticket is valid for one person only regardless the age.

1.9 Children at the age of 5 are only allowed for matinees, from the age of 10 – for evening performances. In accordance with Federal Law dated 29 December 2010 № 436-FZ on Protection of Children from Information Harmful to their Health and Development, Theatre strongly advises to pay attention to the age restriction when purchasing the ticket (relevant information is indicated on the posters and tickets). Ultimately, it is parents’ responsibility to comply with these terms.

1.10 Admission control will be conducted by validating tickets via automatic access control system (AACS) through gates number indicated on the ticket (if there is no gate number indicated on the ticket, admission entry is through the main entrance).

1.11 Verification of Customer documents and proof of identification is conducted upon arrival in order to validate the right for possession of e-ticket, personalized ticket or ticket acquired for special programs. Theater reserves the right to refuse the entry in case if information and name on the ticket does not correspond with information on proof of identification, and no refunds will be payable.

1.12 Ticket should include mandatory details and be in accordance with the form approved by Ministry of Culture of Russian Federation. Theatre reserves the right to cancel Tickets without further refund which they reasonably suspect to have been booked fraudulently; if the elements on the tickets are not in line with the established by Ministry of Culture requirements and design. Theatre accepts no responsibility for the validity of Ticket purchased from unauthorized agents or from locations that are not an official distribution points.

1.13 Tickets that are purchased by the mean that violate Russian Federation Law dated 9 October 1992 №3612-1 Fundamental Principles of Russian Federation Legislation on Culture cannot be exchanged or refunded.

1.14 Theatre does not exchange tickets that were purchased earlier.