Ticket sale policies

  1. GENERAL TERMS & CONDITIONS
  2. TICKET SALE AT THE THEATRE BOX OFFICES
  3. ONLINE TICKET BOOKING VIA THEATRE WEBSITE
  4. TICKET SALE TO CITIZENS WHO POSSESS EXCEPTIONAL PURCHASE RIGHTS
  5. SPECIAL EVENTS TICKET SALE
  6. TICKETS DUSTRIBUTION BY THE THIRD PARTIES
  7. TICKET REFUND
  8. CONDITIONS OF ADMISSIONS
  9. TOUR TICKETS

    Dear Guests,

    Following Decree of Mayor of Moscow №107-UM dated 10 November 2020 and Decree of Minister of Culture RF №1429 dated 13 November 2020, which restrict theatre attendance to 25% based on the total percentage of the seat capacity, ALL tickets, which were purchased before 16 November and were supposed to take place during 16 November to 31 December 2020 (at 12pm, 2pm, 6pm and 7pm), are not valid and are entitled for refund. These performances are considered cancelled.

    Refund Terms:

    Ticket refund for e-tickets which were purchased via theatre website, will be automatically transferred back to the cards used at the time of ticket purchase, no later than 10 days when performance had to take place.

    Tickets, which were purchased at the theatre ticket office in cash or via card, can be returned to the ticket office no later than 10 days after cancelled performance had to take place.

    Ticket refund schedule

    New schedule of ticket sale

    Ticket office location: to the left of subway exit; Okhotny Ryad/Teatralnaya subway stations. Operating hours: 11am – 8pm (no break or days off).

    Social distancing (no less than 1,5 meters) should be kept, wearing masks and gloves are compulsory.

    Ticket refund terms and new schedule for Nutcracker in December will be published later.



NB! Children under ten years old are not permitted
into the theatre for evening performances.


Dear Friends,
Limited measures for purchasing tickets are taken based on Decree of Mayor of Moscow dated 8 June 2020 №68-UM “About reducing restrictions related to "high alert" regime in force-majeure circumstances”; order of Department of the Federal Service for Surveillance on Consumer Rights Protection and Human Welfare in Moscow dated 31 July 2020 №06-083/0 based on decree of Department of Culture of Moscow dated 3 August 2020 №438/OD on confirmation of conditions aimed to preventing the spread of new coronavirus infection (2019-nCov) and the need to comply with the norms of social distancing.

One order can contain no more than 2 (two) tickets (chosen seats should be next to each other in the same row). In case of an odd number of tickets, please choose “Personal” tariff. Additional order can be created if needed.

With regard to introduction of an automatic ticket system, which is responsive to changes in Russian legislation of booking theatre tickets and theatre visit, amendments and changes are made to the General Terms & Conditions, users registrations which has led to the need to re-register according to new rules (https://ticket.bolshoi.ru/signup). Tickets for the 245th season can not be bought through registered earlier user accounts.

We thank you for your understanding and looking forward to seeing you at the theatre. A gentle reminder to use medical masks and keep social distance during visit.

Take care!

BOLSHOI THEATRE
125009
MOSCOW
TEATRALNAYA sq., 1

Bolshoi Theatre Box Offices  


Bolshoi Theatre Management Building Box Office

Open daily from 11.00 to 20.00

Historic Stage Box Office

Open daily from 11.00 to 20.00
(lunch break 16.00-18.00).

New Stage Box Office

Open daily from 11.00 to 20.00
(lunch break 14.00-15.00).

Boris Pokrovsky Chamber Stage Box Office

(Nikolskaya, 17/ 1)

 

Box Office in GUM

First line, first floor.
Box office is closed till 29 November 2020.

Online

Tickets for performances may be purchased on the theatre’s website

Information line:

+7 (495) 455-5555
Fax: +7 (495) 692-0050
.